Compliments, complaints & feedback


We are committed to providing high quality services to people with multiple sclerosis and other progressive neurological conditions and to their families and carers.

Feedback form


We will always attempt to provide the best and most relevant support possible. If at any time you:

  • want to compliment our service
  • are concerned about the support we have provided
  • or have suggestions for improvement

we encourage you to provide feedback.


We use all feedback, compliments and complaints to improve our support and services.


Compliments, complaints and feedback can be made in several ways:

 Online form  See above
 Telephone  Call MS Connect (Freecall 1800 042 138)
 Email  feedback@ms.org.au
 Mail  The Nerve Centre, 54 Railway Road, Blackburn Victoria 3130
 In person  Directly to any of our MS team members


If you are not satisfied with the way your concern has been managed you have the right to request that the complaint be escalated.  At any stage you may make a complaint through an external mechanism for resolving complaints. Below are the details for state and national based ombudsman services.
 
Australian Capital Territory Ombudsman
Level 5, Childers Square,
14 Childers Street
Canberra City ACT 2601
T 1300 362 072   E ombudsman@ombudsman.gov.au   Web: www.ombudsman.act.gov.au
 
New South Wales Ombudsman
HSBC Centre,
Level 24, 580 George Street, Sydney NSW 2000
T 1800 451 524   E nswombo@ombo.nsw.gov.au   Web: www.ombo.nsw.gov.au
 
Tasmanian Ombudsman
99 Bathurst St
Hobart TAS 7000
T 1800 001 170   E ombudsman@tas.gov.au   Web: www.ombudsman.tas.gov.au
 
Victorian Disability Services Commissioner
Level 30, 570 Bourke Street
Melbourne 3000
T 1800 677 342   E complaints@odsc.vic.gov.au   Web: www.odsc.vic.gov.au
 
Other Languages:

 

Call Us - 1800 042 138

MS Connect is our free telephone and email information support and referral service.

Register with MS

By registering with MS you can access our full range of services and support.


Donate Online


At MS we want everyone living with multiple sclerosis to get the support they need to live the best life they can. We want them to be more than their disease.

Your donations enable people living with multiple sclerosis to do all the everyday things we take for granted.

Join us in making MS stand for more than multiple sclerosis.
 

Donate Online

Find us on Facebook

Find us on Facebook

Stay informed with the latest from MS

Icon
TIS

Connect with us...