Compliments, complaints & feedback

We are committed to providing high quality services to people with multiple sclerosis and other progressive neurological conditions and to their families and carers.

Feedback form

We will always attempt to provide the best and most relevant support possible. If at any time you:

  • want to compliment our service
  • are concerned about the support we have provided
  • or have suggestions for improvement

we encourage you to provide feedback.

We use all feedback, compliments and complaints to improve our support and services.

Compliments, complaints and feedback can be made in several ways:

 Online form  See above
 Telephone  Call MS Connect (Freecall 1800 042 138)
 Mail  The Nerve Centre, 54 Railway Road, Blackburn Victoria 3130
 In person  Directly to any of our MS team members

If you are not satisfied with the way a complaint has been handled by the MS team you have the right to escalate to the relevant external party:
ACT Quality, Complaints and Regulation – Human Services Registrar
ACT Human Rights Commission Office
Level 2, 11 Moore Street, Canberra City
T 02 6205 2222   E   Web:
NSW Ombudsman
Level 24, 580 George Street, Sydney NSW 2000
T 1800 451 524   E   Web:
If you are an NDIS Participant in NSW, a complaint can be made to the NDIS Quality and Safeguards Commission; W: T:1800 035 544

National Disability Insurance Agency - NDIA
GPO Box 700, Canberra ACT 2601
T 1300 362 072   E   Web:
For NDIS Participants in NSW – see the NDIS Quality and Safeguards Commission details

Tasmanian Ombudsman
99 Bathurst St
Hobart TAS 7000
T 1800 001 170   E   Web:
Disability Services Commissioner
Level 30, 570 Bourke Street
Melbourne 3000
T 1800 677 342   E   Web:
Complaints Resolution Referral Service
(for users of Disability Employment Services)
T 1800 880 052   W

Other Languages:


Call Us - 1800 042 138

MS Connect is our free telephone and email information support and referral service.

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Multiple Sclerosis Limited, ABN 66 004 942 287