Compliments, complaints & feedback
We are committed to providing high quality services to people with multiple sclerosis and other progressive neurological conditions and to their families and carers.
We will always attempt to provide the best and most relevant support possible. If at any time you:
- want to compliment our service
- are concerned about the support we have provided
- or have suggestions for improvement
we encourage you to provide feedback.
We use all feedback, compliments and complaints to improve our support and services.
Compliments, complaints and feedback can be made in several ways:
| Online form
|| See above
|| Call MS Connect™ (Freecall 1800 042 138)
|| The Nerve Centre, 54 Railway Road, Blackburn Victoria 3130
| In person
|| Directly to any of our MS team members
If you are not satisfied with the way your concern has been managed you have the right to request that the complaint be escalated. At any stage you may make a complaint through an external mechanism for resolving complaints. Below are the details for state and national based ombudsman services.
Victorian Disability Services Commissioner
Level 30, 570 Bourke Street
T 1800 677 342 E firstname.lastname@example.org Web: www.odsc.vic.gov.au
New South Wales Ombudsman
Level 24, 580 George Street, Sydney NSW 2000
T 1800 451 524 E email@example.com Web: www.ombo.nsw.gov.au
Australian Capital Territory Ombudsman
Level 5, Childers Square,
14 Childers Street
Canberra City ACT 2601
T 1300 362 072 E firstname.lastname@example.org Web: www.ombudsman.act.gov.au