Our NDIS Support Coordination Service reaches a milestone!
Our NDIS Support Coordination Service reaches a milestone!Article from December 2019 edition of Intouch eNewsletter

The National Disability Insurance Scheme (NDIS) is a new way of providing support and services to people with disability, enabling them to take part in everyday activities and live life their way. In support of this, MS wanted to help people make their NDIS plans active and started its Support Coordination Service in 2013. 

Since then, we’ve helped 1,000 people across VIC, TAS, NSW and ACT activate their NDIS plans, link up with their chosen service provider, navigate the disability sector and coordinate their informal, funded and mainstream supports.

To mark this occasion, we thought we’d share some of the feedback we’ve been receiving from our Support Coordination participants. Here’s what they had to say: 

“This is absolutely brilliant Jade, you have done a fantastic report and I thank you so very much. It is spot on throughout. I actually have already been contacted re next review in mid-October. I thank you from the bottom of my heart for not only this but everything. You are a great Support Coordinator and very happy to recommend to anyone in need. All the very best in the future!” – NDIS Support Coordination participant

“I just wanted to let you know how much I appreciate you giving up your time yesterday to be present on the phone at my NDIS planning meeting. I feel things went so well & my chance of getting a good Second Plan will probably be due to your input & extensive knowledge of the NDIS. I hope you are well & thanks again so much” – NDIS Support Coordination participant

 “I am very appreciative of Erin who provides timely response to inquiries, Erin is Supportive, warm and friendly and easy to communicate with.” – NDIS Support Coordination participant

Since its inception six years ago, our Support Coordination Service rollouts have been progressive, and we have continued to grow and expand, doubling the number of Service Agreements that we complete each year. 
Our staff numbers have also grown; from just two to an impressive 34 Support Coordinators and four Team Leaders currently helping people get the most out of their NDIS plans across VIC, TAS, NSW and ACT. 

Always encouraged by the positive feedback they constantly receive from clients, our Support Coordinators, who are skilled listeners with great insights into a range of providers, continue to work tirelessly to help match Support Coordination participants with services that meet their values. 

If you would like us to provide your Support Coordination or you would like more information about what we can do for you, please contact MS Connect by phone: 1800 042 138 or via email: msconnect@ms.org.au



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