MS Peer Support

Living with multiple sclerosis or caring for someone with the condition is challenging for many people – especially the newly diagnosed, who can feel particularly vulnerable. At MS, one way we’ve addressed this is through our Peer Support program, whereby people living with multiple sclerosis or their carers can support one another either face to face, over the phone or through Facebook.  

We train volunteers with lived experience to become Peer Support volunteers. 

Giving and receiving practical and emotional support can help you understand a recent diagnosis, manage your symptoms and live well with multiple sclerosis. 

Our MS Peer Support program is a great way for people living with multiple sclerosis, carers, family and friends to connect with and support each other. It’s also a great way to make new friends!

We offer MS Peer Support through a variety of channels, and it’s completely free to participate. 

Contact MS Connect™ on Freecall 1800 042 138 or email to register your interest and discuss your needs.

What Peer Support we offer 

Where are our face-to-face Peer support groups?

We have face to face Peer support groups across our regions. Contact MS Connect™ on 1800 042 138 or email to ask about our groups, or you can also download lists of all the face-to-face MS Peer Support groups here:

Self Help groups

In addition to MS volunteer-led Peer Support groups, there are Self Help groups in NSW and ACT led by people who are not MS volunteers, but who work diligently and thoughtfully for their local communities. You can contact MS Connect™ (Freecall 1800 042 138 or email or download the Self Help group listing here:

Our face-to-face MS Peer Support groups meet at various locations across ACT, NSW, Tasmania and Victoria. They usually meet either fortnightly or monthly, but this varies from group to group.

Some groups get together for a casual coffee, some have discussion groups around specific multiple sclerosis issues and others get together for activities such as singing and exercise – there really is something for everybody!

If you can’t find a group in your area, please contact MS Connect™ to register your interest and discuss alternative options.

MS 1:1 Peer Support via phone

Phone MS Peer Support is a great way to have a one-on-one conversation with somebody who understands, no matter where you live.

We can connect you with one of our trained MS Peer Support volunteers over the phone. You will be offered a set number of phone calls over an extended period of time, usually about six to eight calls over a few months.

Many people have said it’s a great way to build a relationship and give and receive advice. You can choose if you want to speak to another person living with multiple sclerosis, a carer or a family member.

For more information contact MS Connect™ on Freecall 1800 042 138 or email


Our telephone-based MS Peer Support Telegroups enable people with similar interests or experience to connect no matter where they live.

Some groups have a particular focus, such as young carers or parents, while others are a mixed bunch of ages and roles. It’s best to contact MS Connect™ (Freecall 1800 042 138 or email to have a chat about which group will best suit your goals.

Current groups:

People with multiple sclerosis
General group for people wanting support & to share information
First Monday of each month from 11am to 12pm 

Men with secondary and primary progressive multiple scleroses
First Thursday of each month from 1.30pm to 2.30pm

People living with multiple sclerosis in residential care
First Wednesday of each month from 11am to 12pm

Supporter partners/carers/family members
Second Tuesday of each month from 10am to 11am

People living with multiple sclerosis and working
First Thursday evening of each month 7pm to 8pm

Facebook MS Peer Support

Online MS Peer Support is a great way to make connections from the comfort of your own home, or on the go, no matter where you live. Online support leads to better self-care and a stronger sense of wellness. Plus, it’s a great way to make a new group of friends outside of your usual networks!

We have set up a number of private, supportive pages to provide Online MS Peer Support. Our role is purely to set up the page, then it is moderated by trained MS Peer Support volunteers. Our online communities are built on mutual respect and emotional support – they are not designed for medical advice.

These pages include:



Telelinks are phone-based, short-term Peer Support programs facilitated by the MS Peer Support Coordinators. Six sessions weekly, and each session is 90 minutes long. Guest speakers on topics agreed by the members prompt discussion and learning. They’re really suitable when joining an ongoing group doesn’t suit your needs, or the whole idea is brand new.

Upcoming programs

  • Newly Diagnosed
    13 Feb to 20 Mar. Tuesday evening from 7pm to 8.30 pm
    20 Jun to 25 Jul. Wednesday from 12.30 to 2.00pm
    17 Oct to 21 Nov. Wednesday from 12.30 to 2.00pm
  • Living well with MS
    20 Jun to 25 Jul. Wednesdays from 12.30pm to 2.00pm
    17 Oct to 21 Nov. Wednesdays from 12.30pm to 2.00pm
  • Carers
    1 May to 5 Jun. Tuesday evening from 7pm to 8.30 pm
    13 Nov to 18 December. Evening from 7pm to 8.30 pm
  • Carer Wellbeing Talk-Link Group: Are you caring for someone with multiple sclerosis in NSW? Carers NSW and MS have partnered to offer the Talk-Link program to residents of NSW providing care to people with multiple sclerosis. Talk-Link is a six-week telephone program beginning on Thursday 3 May 2018 which is facilitated by two professional counsellors. You will gain skills to cope better and self-care strategies, communication and assertiveness skills, ways to set healthy boundaries and an opportunity to hear from other carers. Please click here to view the flyer for more information.  
  • Telelink for family members and carers: For family members or carers of people living with multiple sclerosis including partners, parents or siblings. To provide an opportunity to share information, education and support to stay well and connected. 7pm - 8.30pm Tue afternoons between 1 May to 5 June 2018. RSVP to MS Connect on 1800 042 138.

Become an MS Peer Support volunteer

We need members of the MS community to provide emotional and practical support and a listening ear for other people affected by multiple sclerosis.

You need to:

  • Have been living with multiple sclerosis for more than two years
  • Have a positive approach to living with multiple sclerosis
  • Be a positive ambassador for MSL

MS Peer Support volunteers are interviewed for suitability, police checked and provided with full training and support. There are a number of ways to get involved, including being a group facilitator, providing one-on-one telephone support and moderating our online support channels.

Register your interest by contacting MS Connect™ (Freecall 1800 042 138 or email


People supporting people for better health 

Find out what Peer Support is, its role in self-management and how to get involved.

Watch now

peer support

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