Referral, advice & information

Call MS Connect on 1800 042 138

Navigating the disability, health and aged-care sectors can be confusing and overwhelming. We’re here to make it as simple as possible for people living with multiple sclerosis to find the right support, by connecting them into the right service. Sometimes that will be one of our MS services and sometimes it will be a service in their local community. We are also here to provide the most up-to-date advice and information on all things relating to multiple sclerosis, and we do this through a variety of channels: face-to-face and by phone, live webchat, Skype and FaceTime, and email.

How do we provide this?

Featured service: MS Connect

referral and advice

Our MS Connect service is the gateway to living well with multiple sclerosis, regardless of what kind of symptoms people are experiencing or how the condition is affecting their lives. We take calls, emails and web-based live chats from people living with multiple sclerosis, their carers, family and friends, as well as health professionals seeking the best information on how to advise their clients.

And MS Connect’s reach isn’t limited to ACT, NSW, Tasmania and Victoria – we even help people as far away as Europe.

Last year MS Connect received an email from Mr and Mrs Smith, whose daughter, April, was diagnosed with multiple sclerosis while travelling in Italy. 

April had had a catastrophic relapse and was in a hospital where no one spoke English. Both she and her parents, who quickly booked a flight from Melbourne to Italy, were at a loss as to what they could do.

MS Connect located and forwarded them contact details for English-speaking neurologists and hospitals in the local area, plus details on neurologists and specialist MS clinics for when April arrived back in Melbourne. Mr and Mrs Smith were also provided with information on multiple sclerosis, as they had little knowledge of the disease. 

“We went to Italy feeling educated and empowered to understand what multiple sclerosis is, what care our daughter would need, and how we could access supports both overseas and back in Australia,” says Mrs Smith.

“The information and support we received through MS Connect was absolutely invaluable, and we couldn’t be more thankful.”

Soon after April arrived back in Melbourne, she contacted MS to register herself and to begin her education into how to live well with multiple sclerosis. We look forward to walking with her on this journey for many years to come.




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MS Connect is our free telephone and email information support and referral service.

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